Our goal is to provide quality medical care in a timely manner. We ask that you note the following office policies.
New Patients
Please plan to arrive 15 minutes early in order to check in and complete necessary paperwork. You may download the new patient forms and fill them out in advance of your appointment.
Requests for Controlled Substance Medications
Dr. Pham receives many requests for stimulant and/or anti-anxiety medications. He generally assumes that patients are taking their medications as directed and for the purposes that they are intended. Unfortunately, in his experience, this is not true of every patient that is prescribed these medicines. For that reason, not all patients who request a controlled medication will receive a prescription for one. New patients who wish to continue a controlled medication prescribed by a previous physician will need to bring appropriate documentation (pharmacy and/or medical records).
24-Hour Cancellation Policy
To help us meet our objective to provide timely, quality care to all patients we have a 24 hour cancellation policy.
Please call our office at 713 376-3459 at least 24 hours in advance if you know you cannot make your appointment so that we may schedule another patient in your time slot.
If you do not notify the office at least 24 hours in advance, and you do not show up for your appointment, you will be considered a “No Show” and will have to pay $35 in order to make another appointment.
The $35 fee may be waived the first time as a courtesy, however you may be asked to come during the Walk-In Clinic.
The walk-in times are as follows:
- Wednesday 9 – 9:30
Fees for Request of Records and for Filling out Forms
Please note that there is usually a fee if you request that your medical records to be given to you, or sent to a third party. The fee is $25-35, depending on the number of pages involved.
Also, there may be a charge for filling out forms on your behalf. And there may be a charge for other paper work, if it is done at your request.
Please request a receipt when paying for these items.
Thank you for your understanding and cooperation.
